RETURNS & EXCHANGES


We pride ourselves on a positive customer experience and quality products. We doubt you'll be dissatisfied with your purchase, but in the rare event that is the case please view our Returns and Exchanges Policy below.

Returns for online purchases must be made within 7 days of receiving your order. Any product returned outside of the 7-day return policy are at the discretion of Uncoverd, and may not be accepted or only accepted for credit. E-mail info@uncoverd.world to request a return authorization number and indicate your reason for return.

Items should be returned unused and with all Uncoverd and designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to you at your expense.

Where provided, any designer packaging such as belts, authenticity cards, dust bags and leather tags must be included with your return.

Pre-ordered items that have not been tailored or customized for you (i.e., lengthened, shortened, details added or removed, etc.) may be returned for store credit and where possible exchanged by contacting us at info@uncoverd.world. We will verify whether stock is available for exchange should that be your wish, and provide return shipping information within 48 hours of request receipt. 

FINAL SALE ITEMS whether in stock or pre-order: Custom items, lingerie, hosiery, swimwear, fragrances, cosmetics, skincare, fine jewelry, items tagged as one of a kind and items sold by certain designers: Duong Jewelry & Objects, Shahla Karimi, SOÜF handbags, Tara4779.

All in stock purchases made in person at an Uncoverd event/fitting are final sale. No refunds, credit or exchanges will be granted.

SHOES: All shoes should be tried on a carpeted surface. Any marks on shoes made by you render them unsalable and will be returned to you at your cost without refund, store credit or eligibility for exchange. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you at your cost. 

Repeated Returns

We monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Uncoverd account.

Faulty Goods

Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund, credit or exchange. Simply request a return within 3 days of the day you received your order and ship the item back to us to arrive within 7 days of your delivery date.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.


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